A few simple answers
Do you ship worldwide?
Currently we ship across North America. If you would like to ship internationally, please contact us for a personalized quote.
How long will it take to receive my order?
Most of our orders are delivered within 5 to 9 business days. The delay varies depending on the country and shipping service chosen. Special orders can also effect your delivery date.
Am I provided a tracking number?
Your tracking number will be sent to your email address upon shipment.
What should I do in case of a lost shipment?
All parcels are shipped fully insured! If a parcel happens to be lost, our team will conduct an investigation. Once a shipment is confirmed missing, the order will be re-shipped.
Who is your shipping courier?
All orders are shipped through UPS.
Will I be charged a sales tax?
Only Canadian orders are subject to Canadian sales tax. Please see the chart below for more information. *Import taxes may apply on orders outside of North America.
Will I be charged any duties on my shipment?
Duties on outbound shipments in North America are billed to Freeds, not to the customer. Duties on International orders are charged to the receiver, meaning your order may be charged import duties or taxes depending upon the country.
Do you have an exchange or return exchange policy?
All items can be returned for an exchange or refund within 30 days of receipt.
Restocking fees will apply (effective on all orders placed after November 21st, 2018).
On orders $500 CAD and above:
$75 Restocking Fee on returns from the USA
$50 Restocking Fee on returns from Canada
On orders below $500 CAD:
$25 Restocking Fee on returns from Canada & USA
My size isn't available on the website. Can I still order it?
Please contact us either by e-mail or by telephone for additional assistance at 1-877-537-3337.
Does Joseph Ribkoff run true to size?
The general feedback from our customers is that Joseph Ribkoff items are cut slightly smaller than your usual brands. Fit does vary depending on style.
What should I do if I'm having trouble purchasing online?
We're here to help! Please give us a call toll-free at 1-877-537-3337 or send us an e-mail via our Contact Page.
Can I place my order by telephone?
Definitely! You can order both online and by phone. Whichever you prefer.
Can I special order an item?
If you are looking to special order a particular item, please reach out to us via email or by phone toll-free at 1-877-537-3337.
Please note: We reserve the right to charge your Credit Card or PayPal account prior to placing a special order on your behalf. Special orders which are cancelled after they have been placed will be charged a restocking fee.
What are the accepted payment methods on your website?
We accept Visa and Mastercard. Through the PayPal option, we also accept American Express and Discover cards. If you have any questions, please contact us and we will be happy to assist you.
What is PayPal?
PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.
Is it safe to use PayPal as a mean of payment?
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
Price Match - 10% Guarantee
For all sale items: If you find a lower price on any website, whether it's a direct discount, a promotion or even a one time offer, we'll beat the price by 10%.
For all regular priced items: If you find a lower price on any website, whether it's a direct discount, a promotion or even a one time offer, we will match the price and include a 10% discount code for your next order!
See below for qualifying details:
Shipping fee must be added to the product prior to comparing pricing. The item must not be defective. The customer must provide the website link showing the product and pricing details. The color & size requested must be available on the retailer's website.
Who sells Joseph Ribkoff in my area?
Unfortunately, we aren't associated with any boutiques outside of the region of Ontario.
Are there any available promo codes that I can apply to my order?
The best way to take advantage of Joseph Ribkoff At Freeds' discounted items and promotional sales is by signing up to our newsletter.